Refund policy

Thank you for shopping with CozyLoop. Your satisfaction is our priority. If you are not completely satisfied with your purchase, we are happy to help.

30-Day Return Policy

We offer a 30-day free return and refund policy. You may request a return within 30 calendar days after your order has been delivered.

To be eligible for a return:

  • The item must be unused, unworn, and in its original condition.
  • The item must be returned in its original packaging whenever possible.
  • Proof of purchase or order confirmation is required.

Non-Returnable Items

The following items cannot be returned unless they arrive damaged or defective:

  • Gift cards
  • Clearance or final sale items
  • Personalized or customized products
  • Items showing signs of use, washing, or damage caused by the customer

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

Please include:

  • Your order number
  • A description of the issue
  • Clear photos of the product and packaging

Our support team will review your request and provide a suitable solution as quickly as possible.

Refunds

Once your returned item has been received and inspected, we will notify you regarding the status of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days, depending on your payment provider.

Original shipping charges (if applicable) are non-refundable unless the return is due to our error.

Exchanges

We currently replace items only if they are defective, damaged, or incorrectly shipped.

Return Shipping

We provide free return shipping for eligible returns approved by our customer support team.

Please do not return products before receiving return instructions.

Order Cancellation

Orders may be canceled before they have been processed or shipped.

Once an order has entered the shipping process, cancellation may no longer be possible.

Contact Us

If you have any questions regarding returns or refunds, please contact us:

CozyLoop

Website: cozyloop.shop

Email: support@cozyloop.shop

Phone: +1 604 526-6507

Business Address:

506-7264 Kingsway

Burnaby, BC V5E 3Z5

Canada